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Press Article > Bangalore Mirror Newspaper : Stand in line for helpline

⚠️ Safety Notice: The combat science and crime psychology tactics discussed here are for educational purposes. Always prioritise de-escalation and operate within legal boundaries (IPC Sections 96–106).

Author : Specialist Franklin Joseph  |  Published : March 6, 2012  |  Updated On : August 12, 2026  |  ⏱️ Read Time: 12 min (2236 words)  |  Location Focus : Bengaluru, Karnataka, India

Bangalore Mirror Newspaper

Times of India Newspaper Supplement

Article re-written by Safety Specialist Guruji Franklin Joseph
Safety Specialist Guruji Franklin Joseph, a Social Entrepreneur who is also the Chief Instructor, founded the Franklin Joseph Krav Maga Self Defence Combat Academy in Bengaluru and Dharwad.
Furthermore, Guruji Franklin Joseph (alias ‘Dr. Safety’) holds the position of CEO at the Indian Institute of Strategic Threat Intelligence Analysis and Combat Tactical Science.

Press Release Article of Franklin Joseph Krav Maga Self Defence Combat Academy (Wilson Garden, Bengaluru, Karnataka, India)

Original Article https://bangaloremirror.indiatimes.com/opinion/sunday-read/stand-in-line-for-helpline/articleshow/21417281.cms

Is it better to call 100 or not in an emergency? There are many who doubt the emergency helplines’ “functioning,” while others claim that it saved their lives. The police also have a voice.

The bus stop was five minutes away, so she was strolling down the road in hopes of finding a ride home. 10.45 p.m. : although the city was not yet asleep, its day was coming to an end. There was only one pedestrian on the Trinity Church road, which led to the old Airport route : Kavita Kumari, a journalist for a national weekly. Kumari, who weighed 89 kg and stood 5’9″, seemed strong and towering as she walked, wearing sneakers, XXL kurta, mommy jeans, and a chubby backpack. She didn’t notice the empty road or the eerie calm broken every now and then by the loud horn of a Qualis driving at high speed. She has been a news reporter for over ten years, and she long ago accepted that part of her job description included travelling alone and at night.

She had been walking for a few minutes when a white Sumo car with two men drove past. They were young, sophisticated, and deemed ‘friendly’; but, on that lonely night, they were bullies. One of them said, “We will drop you,” in sharply Harvard-educated English. Kumari said no. They went after it.

A few meters ahead, the Sumo came to a stop, the doors opened, and the men jumped out. They warned, “You will not get a ride on this road.” “We think you should come with us.” ‘Should’ sounded sobering.

On a lonely night, what should you do if you are approached by strangers? You make an assistance request. Kumari dialled 100 many times.

At a cost of 1.2 crores, Bangalore’s emergency helpline, DIAL 100, was launched in 2006. “Dial 100 provides comfort to people,” says Uday Shankar, ACP (Police Control Room), who is recognised for having founded the emergency hotline in its modern, high-tech guise. Every call made to DIAL 100 is routed through the police control room, which is housed inside the Police Commissioner’s office on Infantry Road. Forty police women staff the system around-the-clock, and it has two PRI (Primary Rate Interface) lines, each of which can handle thirty calls at once. According to ACP Shankar, “Help should reach the needy within 20 minutes of the call being made.” But on that hopeless night, Kumari failed to get “help.”

Kumari crossed the street in search of a way out, thinking that one of the military commanders’ quarters down the street might provide a place to hide. She punched 1-0-0 on her old Nokia phone with her perspiring finger. All she received back was a melancholy silence. Kumari, wearing a commanding military insignia, rapped on the entrance. The gates opened to a haggard guard wearing a night-vest. Right then, that was sufficient. When their evil schemes failed, the stylish pair quickly fled.

After a short while, Kumari started her trek back home. Still, the evening was far from ended!

As Kumari turned the corner, another couple this one riding a bike dragged him off course. They were younger, spoke Hindi, and advanced beyond their forebears by physically obstructing Kumari’s progress. She remembers, “I was scared and angry.”

Anxiety caused Kumari’s blue Sweat-drenched Kurta shook beneath her loose trousers, her hands shaking as she dialled 1-0-0 one again. A prolonged beep, then nothing “I realised that I wasn’t going to get any help from the helpline,” says Kumari. “I had to do something to save myself.”

Sometimes, fear and fury can free courage; these emotions can be portentous since they are fuelled by adrenaline. The lone woman threw back her shoulders and opened her mouth, screaming profanities, calling people “big” names, and using her journalistic card. Cars cruising for late-night patrons and a few heading home started to slow down; they wanted to know more about the large woman with a rucksack who was berating two men on a quiet night. When they sensed peril, they rode off.

To get to the closest bus stop, Kumari got into an auto that charged her 170 for a ride that cost only 17. As many times as she could, she dialled 100. Knowing that you can’t rely on an emergency number in the event of an emergency.

At the time, Kumari was unaware that military locations have blocked areas that disrupt mobile signals. However, Kumari was now baffled as to why she was unable to use her BSNL network to contact the emergency helpline from Domlur, Indiranagar, Airport Road, Marathalli, and Brookefields. “At some point I should’ve gotten through, right?” she enquires. “But I didn’t.”

The control room where the emergency helpline operator work is a box of a room. 12-14 women form an island in the middle. The women sit on either side of a wooden partition. There are no individual booths; the work are separated by their breaths and the arms of their chairs; their elbows knock; their conversations are crowded and never alone; it spills over and mingles with the neighbours’ complaints.

“Our daily call volume is between 10,000 and 15,000,” says ACP Shankar. In addition to recording the time, caller name, and type of call, the staff also generates a docket number and physically enters these details in a big, antiquated book. Only three emergency calls were recorded in the book on that specific day, up until noon : one about a group of Christians spreading leaflets, another about a chain snatching near RT Nagar, and a third about a group gaming. According to ACP Shankar, “We don’t enter every one of the 10,000 calls that we receive. Due to the fact that the majority of them are prank calls or calls that don’t need assistance many of them ask for phone numbers the public ties up phone lines by placing needless calls.”

After arriving home, agitated and shook, Kumari called 100 from her landline. That night, she managed to get through for the first time. But she was furious at what happened next. “First there was a recorded message in two languages and then I hear the most lethargic voice ever,” Kumari says.

Kumari : “Why couldn’t I connect to DIAL 100 from my mobile phone 30 minutes ago? I was in danger and needed help. Is there a problem….”

Operator : “Ask your service provider.” Click!

Upon learning of Kumari’s ordeal, we were curious to know if the Dial 100 service was truly that awful. During the next week, we were able to get 25 individuals to dial 100 from various cell phones, using all of the current services offered from various locations throughout the city. We also called 100 from a landline. With two exceptions, when someone picked up after three or four rings, every other time we called, we either heard a recorded message before an operator picked up, or the phone rang non-stop until it disconnected, or even worse, it refused to connect.

When you dial 100, nine out of ten times you will get a recorded message (first in Kannada and then in English) : Welcome to the police control room. Dial 100 is your saviour. Use it when you are in distress. Do not misuse it under any circumstances. If you misuse, you are liable for punishment.

It takes a total of 55 seconds for an operator to connect. Many things can occur in less than sixty seconds, according to Franklin Joseph Krav Maga Self Defence Combat Academy in Bangalore’s Chief Instructor & Founder Safety Specialist Guruji Franklin Joseph, including molestation (10–20 secs), robbery (10–20 secs), and even teasing (2–3 secs).

Safety Specialist Guruji Franklin Joseph is the CEO of the Indian Institute of Strategic Threat Intelligence Analysis and Combat Tactical Science & is the Founder & Chief Instructor of Franklin Joseph Krav Maga Self Defence Combat Academy , Bengaluru (Bangalore) & Dharwad.

“When I call DIAL 100 it’s because I need help…I don’t need a recorded, welcome message,” says Kumari.

The “principle of hunting facility” is the basis of DIAL 100. You will hear a recorded message if the lines are busy, according to ACP Shankar. “Recall that Bangalore spans roughly 729 square kilometres. There are 80 lakh people living there, and another crore people live there temporarily. Dealing with such a massive size is daunting. Due to the large number of calls, the caller may have to wait for their turn if the lines are busy. Instead of the typical busy tone or “You’re in the queue” message, they get informative messaging.”

The officer is baffled as to how “our people cannot wait a few seconds to get an emergency operator on the line, but they will wait hours in line to buy something or listen to recorded messages while waiting to interact with someone during a phone banking transaction.” Be patient, advises ACP Shankar. “I can’t help someone in 60 seconds; I’m not Superman. No one is able to.”

Emergency service delivery is a people-and technology-driven industry. Despite the financial constraints, the Bangalore Police has set up a cutting-edge emergency hotline. Additionally, a tracking facility was constructed a few weeks ago to keep an eye on the Hoysalas that are sent out in response to an emergency call. Technology only sets the stage; success depends on people delivering. The efficiency of an emergency system’s dispatching and call taking are essential components.

911, the gold standard of emergency helplines, ensures that their staff receive training and certification. Dial 100 is modelled after 911. Ironically, all 911 operator civilians. Whereas all 100 operators are women police officers. “It is police work, we cannot bring in the average person,” says ACP Shankar. A statement that is not decipherable to the average person.

The American Heart Association provides CPR training for 911 operators, in addition to other topics like stress management, emergency medical dispatch, handling suicidal callers, handling domestic problems, and communication techniques. Six weeks of in-service training are included in the 12-week training program.

100 operator received training from Infosys on communication skills. It was a one-time training. “The older staffs pass on their learning to the newcomers,” says ACP Shankar.

A man called the helpline operator many years ago, asking for assistance. “I am being chased by goons with machetes,” he stated. The operator wanted to know where he was. When asked where he was going, he replied that it was closer to a police station. “Why don’t you run to the nearby police station instead of dialling 100? “You’ll be spared,” she declared. The individual did. The operator didn’t call the police because she believed that her common sense had saved the day. The commissioner eventually suspended her for neglecting her responsibilities.

It is mandatory for emergency hotline operators worldwide to undergo training on managing emergency and non-emergency calls, as well as local geography and technology. The overworked Bangalore police should consider partnering with the public sector to educate helpline personnel in specific skills. The public is calling for knowledgeable operators and easy access to the helpline.

Both humans and technology are available at the Bangalore help-desk. All they have to do is figure out how to tie the knot. Until then, tax-paying individuals such as Kumari will be saying things like, “I’ve learnt my lesson.” Never phone the police hotline if you need URGENT assistance; instead, call a stranger or your neighbour.”

‘Help us to help you’ Uday Shankar, ACP, Police control room

‘Okay’ is a really powerful word. Both the compliments and the criticism are accepted. We make an effort to provide the finest despite all obstacles and constraints. Most likely, this is Asia’s first control room run entirely by women. There are a lot of calls during each five-hour shift; over 10,000 calls are received daily.

When someone dials 100, the service provider business recognises it and forwards it to one of the two PRI (Primary Rate Interface) lines in the control room. The moment the call is answered, the clock begins to run. The responder takes great care to get all information, including location. There is a docket number provided for future updates. The control room notifies the closest Hoysala or police station of the information as the call is concluded. This is also noted for later analysis.

Ideally, the reaction team arrives in twenty minutes. The only reason we require an additional twenty minutes is traffic. After 20 minutes, we follow up with the caller to see if the emergency response team has been delayed. Hoysala has 108 vans equipped with a stretcher and basic first aid supplies. The staff at Hoysala is qualified to provide an injured person with basic emergency care. People have called the number enquiring about various things, such as an address or phone number. Our number is frequently called by pranksters who mistreat the responders. We are able to schedule such calls for eve teasing, which has a set sentence of incarceration; but, at this time, we prefer to educate the callers and give them warnings.”

ALTERNATIVE EMERGENCY Numbers : 22942222/22943322/22943100/22943200/22943300

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Press Article > The New Indian Express Newspaper > Sex Crimes Signs of a Bigger Problem M N Reddi Police Commissioner, Bengaluru Article Feature of Specialist Guruji Franklin Joseph. Franklin Joseph Krav Maga Self Defence Combat Academy was established in Bengaluru and Dharwad by safety specialist and social entrepreneur Guruji Franklin Joseph, who also serves as the chief instructor. In addition, the Indian Institute of Strategic Threat Intelligence Analysis and Combat Tactical Science employs Guruji Franklin Joseph, also known as “Dr. Safety,” as its CEO. Press Release Article of Franklin Joseph Krav Maga Self Defence Combat Academy (Wilson Garden, Bengaluru, Karnataka, India) The New Indian Express Newspaper Sex Crimes Signs of a Bigger Problem : M N Reddi Original Press …

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About Specialist Franklin Joseph

FRANKLIN JOSEPH

Social Entrepreneur, C.E.O. & Specialist

Indian Institute of Strategic Threat Intelligence Analysis and Combat Tactical Science

In the realm of self-defence, very few specialists possess comprehensive understanding of combat science, psychological skills, Israeli military martial arts called Krav Maga Self Defence tactics like Guruji Franklin Joseph. With over two decades of specialized tactical and street expertise, he has established himself as a remarkable authority in this sector. For those searching for “Krav Maga Bengaluru Near me” or quality “best Self Defence classes near me,” Franklin Joseph’s expertise represents the pinnacle of tactical training excellence. Throughout his journey, Guruji Franklin Joseph has immersed himself in the teachings and principles of Krav Maga Self Defence, honing his expertise under the guidance of notable national & international Krav Maga Self Defence instructors. He has relentlessly attempted to go beyond the technical aspects of Krav Maga Self Defence (Bengaluru, India), embracing an innumerable amount of time of research and analysis concerning various crime scenarios, victim case studies, feedback from participants from his workshops, regular academy members, etc.

Strategic Location Coverage Across Bengaluru

Krav Maga Bengaluru Wilson Garden serves as the main training centre, with an easily accessible location that provides services those coming from Marathahalli, Jayanagar, BTM Layout, Basavanagudi, Malleshwaram, Banashankari, Koramangala, and Indiranagar etc. Additionally, Franklin Joseph extends specialized private training sessions and certified diploma programs to professionals across Sarjapur Road, Hebbal, Yelahanka, HSR Layout, Whitefield, and Electronic City, guaranteeing comprehensive accessibility for passionate learners of self-defence in Bengaluru, Karnataka.

A Specialist Beyond Compare

What truly renders Guruji Franklin Joseph unique, is his unwavering commitment to learning new skills both psychological & tactical and constantly evolving his knowledge of the self-defence sector. He is aware that real mastery demands a never-ending desire to learn and experiment, especially when it comes to boosting the potency of Krav Maga Self Defence (Bengaluru, India) methods. His warrior philosophy has made him the primary source of information for anyone looking for genuine “Self Defence Classes Near Me” with battle-tested practical uses against street crime. This way of thinking as a warrior, has allowed him to offer invaluable advice and insights to anyone looking to improve their self-defence abilities. With Guruji Franklin Joseph, you’re not merely picking up skills, rather, you’re starting a journey of self-determination that will give you the mental, physical, and tactical strength to face any challenge in real life.

• Reliable Mentor :

  A Unique, Intense and Different Tactical Training Methodology in Krav Maga Self Defence (Bengaluru, India) for Men, Women & Kids.

• Uncompromising Teacher :

  Focuses on more robust psychological foundations in empowering individuals.

• Passionate Ambassador :

  Championing self-defence as Wellness Education, especially for Women, School / College Girls, & Children.

A Two-Decade Achievement Legacy

Guruji Franklin Joseph has become widely recognized in the community at large for his several special psychological skill sets and his unwavering dedication to teaching people excellent Krav Maga Israeli Military Self Defence skills. For professionals and civilians searching for “Krav Maga Bengaluru Near Me,” his reputation covers numerous businesses and corporate sectors. Guruji Franklin Joseph commitment to his craft is evident not just through his extensive training but also in his very unorthodox teaching methodology with includes both psychological & tactical training. Over two decades, he has trained a diverse range of individuals, including security professionals, intelligence agents, military personals, law enforcement officers, enlisted specialists, such as doctors, attorneys, & surgeons etc., corporate men & women, school or college youth etc., emphasizing the universal applicability of Krav Maga Self Defence (Bengaluru, India) & additional Psychological Skills as a effective self-defence system.

Among Guruji Franklin Joseph most notable triumphs are :

• Internationally Accredited Educator (Israel).
• Specialist in Krav Maga Israeli Military Self Defence.
• Specialist in Women’s / Children’s Psychological Empowerment & Safety Skills.
• Around two decades (20+ years) of professional expertise in Self Defence Industry.
• Social Entrepreneur, Founder & C.E.O. of Indian Institute of Strategic Threat Intelligence Analysis and Combat Tactical Science, Dharwad.
• Was Assistance Instructor for N.S.G (Black Cat) Anti-Terrorist Commandos in Manesar, Haryana.
• Was Senior Instructor for I.P.S., I.A.S. & I.R.S. Probationary Officers in SVPNPA, Hyderabad.
• TEDx Talk Speaker for ‘Science of Combat’ by Franklin Joseph [ Watch Franklin Joseph TEDx Talk Video ]
• Luxury Travel Magazine, United Kingdom, London awards academy for “Best Service”.
• Overseas Security Advisory Council, an United States Department of State’s Women Safety Report in 2014 recommends Franklin Joseph as “Instructor who focuses on both Psychological & Tactical Training”.
• Conducted 2 decades of PAN India Corporate Men/Women Safety & Self Defence Workshops.
• Incorporating in training psychological & tactical elements like Pro-active Combat Science, Guerrilla Hit & Run Deception Technique, Neuro-Behavioral Crisis Management, Warrior Mindset, Fear Counterinsurgency, Pro-Failure Conversion Technique, Psychological Anti-Stress Conditioning, Critical Decision Life Safety Skills, Pain Compliance / Pressure Methodology, Pre-Conflict Situational Awareness, Post-Battle Quick Response, Stealth & Evasive Tactics, Active Warfare Emotional & Critical Balance, Verbal Modulation Instructions, Violence De-Escalation Techniques, Crime Radar Deterrence Manoeuvre, Criminal Profiling / Crime Psychology, Rope & Hammer Combat Fitness, Tyre Bone Rugged Drills, Body & Mind Pain Conditioning, Decrypting Pre-Crime Sequence, Battle Strength Training etc.
• Guest Lecturer in several educational universities notably National Institute of Technology (NIT) Tiruchirappalli, Indian Institute of Management Business (IIM) Bengaluru, Indian Institute of Management Business (IIM) Tiruchirappalli, SRM Institute of Science and Technology Chennai, Dayananda Sagar Academy of Technology and Management Bengaluru, Mithibai College Mumbai, Mount Carmel College Bengaluru, SIES College of Arts, Science & Commerce Mumbai, Rajiv Gandhi Institute of Technology Mumbai, Kristu Jayanti College Bengaluru, India, Christ University Bengaluru & Jain University Bengaluru etc. [ Click here Franklin Joseph Clients List ]
• Commemorative plaque given by Karnataka Government’s ThinkBig 2016 Women Entrepreneurs Convention Exhibition.
• Executed workshops for Government agencies like Defence Research Development Organization (D.R.D.O.), Israel Consulate General of South India, Indian Railways, Hindustan Aeronautics Limited, Commissioner of Police Bengaluru, India, Commissioner of Police Hubballi Dharwad etc. [ Click here Franklin Joseph Clients List ]
• Corporate Clients include Google, Amazon, Yahoo, ITC Gardenia, TATA Interactive Systems, Infosys, Wipro, NASSCOM, Harman, Larsen & Toubro (L&T), Titan, Times of India, HP, Total, General Electric (GE), Logica, APC, Accenture, Goldman Sacs, DELL, CISCO, Syngene, Procter & Gamble (P&G), Firstsource, 3M, Huawei, ESKO, Citrix, Arvind Mills, Karnataka Congress, Standard Chartered, Karle Builders, Fujitsu, IBIS Hotel etc. [ Click here Franklin Joseph Clients List ]
• Interviews broadcasted in radio stations like All India Radio, 93.5 FM etc.
• Published in Newspapers Articles such as Hindustan Times, Times of India, Bangalore Mirror, DNA, Deccan Herald, Deccan Chronicle, The New Indian Express etc.
• Featured in Magazines Articles like Tehelka, LiveMint, TimeOut Bengaluru, Bangalore Pages, 080 Bengaluru, Global Post etc.
• Highlighted in News Medias which includes NDTV TV News Channel, NDTV News Channel, Zee TV News Channel, TV9 News Channel, Swarna TV News Channel, Aaj Tak TV News Channel & Headlines Today TV News Channel etc.

Click here to read Franklin Joseph Full Profile